Clients Frequently Asked QuestionsPaycardUSA is committed to making sure we cover all of your needs, the following are the most common questions and answers we'd like to provide for you. In addition if your question isn't answered, please feel free to contact us.
|
- How do I load cash onto my employees’ cards?
-
You can accomplish this via an electronic batch load. Funds are transferred in a single transaction that takes just minutes, regardless how many employees you have. PaycardUSA payroll cards can also accept Automatic Clearing House (ACH) deposits if you are already processing direct deposit for employees. To your payroll department, it’s simply another bank account, and slips seamlessly into your existing direct deposit process.
- Can I do real time loading to a card?
-
Our online system allows same day loading.
- Will a Payroll card reduce check fraud?
-
Yes. Having a Payroll card will eliminate paper check fraud. Your account number will not be in circulation.
- How does a Payroll card reduce costs to me?
-
You will reduce expenses by eliminating the cost of checks, lost/stolen replacement, cancel checks and distribution, as well as reduce costs of reconciliation. Increase employee productivity by eliminating time-consuming off-site trips to cash paychecks.
- How it benefits my employees?
-
It provides unbanked employees with an inexpensive method to receive wages. Money can be sent to family members for a fraction of wiring fees.
- How can I get the card in time for the first weekly payroll?
-
No need to write a check for the 1st pay period. We provide you with a supply of temporary cards. This temporary card can be given to the employee the day of hire. The first pay period will be deposited on the temporary card. The employee will receive their personalized PaycardUSA card in 7 to 10 days.
- How long will it take to set up the program for my company?
-
Depending on the size of your organization and the number of employees you wish to enroll in the program, you should allocate about 3 to 6 weeks. Our team will be available to help you plan and execute every step of your transition to PaycardUSA.
- Will I have to pay a fee each time I load my employees’ cards?
-
No you will not. There are no additional fees unless you load cards using the Automatic Clearing House (ACH), in which case there will be origination fees.
- If an employee quits or is fired, what happens to the account?
-
In this circumstance, the employee can either “cash out” or move his or her account to a general program. If the employee is fired, the paycard makes it convenient for you to issue a final paycheck within the timeframe stipulated by law.
- Will my HR department have to answer questions to potential issues with the cards?
-
At the beginning of the implementation process, each of your employees will be supplied with a user’s guide to his or her new paycard. This will explain the cards many benefits and answer their questions. In addition, we provide a 24/7/365 bi-lingual help line to service their needs so you don’t have to worry.
